Privacy Policy
Riz Finance (Credit Representative 511383 under Australian Credit Licence 390261) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, including credit-related information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Privacy (Credit Reporting) Code.
What we collect
To provide credit assistance we may collect: identity details (name, date of birth, contact details, identification documents), financial information (income, expenses, assets, liabilities, employment details, bank statements, tax returns), and credit information (repayment history, credit reports from credit reporting bodies, details of current and past credit).
How we collect it
We collect information directly from you — by phone, email, our website, or in meetings — and, with your consent, from third parties such as your employer, accountant, lender, or credit reporting bodies.
Why we collect it
We collect and use your information to assess your borrowing situation, provide credit assistance, submit loan applications to lenders on your behalf, comply with our legal obligations (including responsible lending and anti-money-laundering laws), and keep you informed about your loan and relevant services.
Who we disclose it to
With your consent, we may disclose your information to lenders and their mortgage insurers, aggregators and licensees we operate under, valuers, conveyancers and other professionals involved in your transaction, credit reporting bodies, and service providers who support our business (on confidential terms). We do not sell your personal information.
Storage and security
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, including secure document handling and access controls. Where information is no longer required, we take reasonable steps to destroy or de-identify it.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can resolve it. If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Riz Finance
206/4 Columbia Court, Norwest NSW 2153
Phone: 02 7251 1948